Skip to main content

How to destroy the career of your number 2 man, without even meaning to.



We often take competent, capable, sincere individuals and assign them to do things or take up responsibilities without preparing them for the task?

As a consequence we land up harming both the organisation and the confidence of the individual concerned.

This is the story of how we accidentally hurt Derek, our number 2 team member without even meaning to when we promoted him to top slot.

When Derek's boss the Works Manager resigned, we had to fill up the position fast. So we promoted Derek our no 2 man to replace him.

Our World Class mission goals placed high demands on productivity, quality, cost effectiveness and continuous improvement from our team and leadership.

We had no doubts about Derek's ability to meet our mutually agreed expectations and targets. Alas it was not to be. Six months after his promotion, a frazzled looking Derek came to see me. He handed me his resignation letter was resigning and requested to be relieved from his job at the earliest.

I felt confused, angry and frustrated. I always viewed the departure of any close member of our team as a personal and organisational tragedy.

What? Why? I barraged Derek with questions.
He responded that, 'he could not handle the pressure'.

Neither concern, outrage nor emotional blackmail worked in convincing Derek to stay.
A week later we formally accepted his resignation.

We always conduct an exit interview, whenever an employee leaves the organisation. The interaction helped strengthened our human resources policies.

At the interview, a visibly angry Derek stunned me by saying, " It is all your fault. I never wanted to leave but I have to escape or I will go mad. I was unprepared for this job, you should have given me time and trained me before giving me the promotion. I was happy until you promoted me. The money and power tempted me. I can't handle the pressure of the responsibility. The pressure of the top position and fear of failure is killing me."

Grudgingly I had to accept that Derek was right, it was mainly my failure not his. We over-promoted a good man and give him responsibilities greater than he could handle. He would have performed well had we groomed him for the new job but we had failed.

We were all sorry to see Derek leave. At a huge cost we learnt the vitality of 'succession planning'.

Caught in routine like many organisations and leaders we had failed to prepare people for assuming both higher and wider responsibilities. We filled up vacancies from available staff simply because they were conveniently available and the requirement was almost always urgent.

People are always eager for more authority and benefits often jump at the opportunity for a promotion. Sometimes we get lucky, often the promotion becomes an embarrassing and expensive disaster for both the individual and the organisation.

Every setback presents an opportunity to learn and improve. We began investing in succession planning. This I shall cover in my next article, 'How to preserve the career of your number 2 team member'.


Comments

Popular posts from this blog

Office Efficiency - Central Social Institution, Prague, 1937

The offices of the Central Social Institution of  Prague,  Czechoslovakia. April 1937 “The offices of the Central Social Institution of Prague, Czechoslovakia with the largest vertical letter file in the world. Consisting of cabinets arranged from floor to ceiling tiers covering over 4000 square feet containing over 3000 drawers 10 feet long. It has electric operated elevator desks which rise, fall and move left or right at the push of a button. to stop just before drawer desired. The drawers also open and close electronically. Thus work which formerly taxed 400 workers is now done by 20 with a minimum of effort. Ref: B196_095071_3660 Date: 26.04.1937 Compulsory Credit: UPPA/Photoshot”

You have to play the game to win it.

In life its not sufficient to be merely efficient but to also be effective. Someone once asked my father Man Singh ji, 'What is the secret of your success?'  He remarked, "I do not always make right decisions. I make decisions, and then almost always make them right" Read more ..........

The neck of the bottle is always at the top.

        F requently requested to assist organisations large and small, I observe a common and recurring theme.  The issues revolve around the struggle of owners /managers to manage effectively. This is visible predominantly in companies that have started small and are growing, in family run businesses and families themselves. They are invariably puzzled that management approach, style and methods which worked so well in the past, now just don't work anymore. They resort to even more hard work and effort, yet the situation only worsens. Finding themselves in unfamiliar situations they dart here and there implementing fads, half hearted strategies alien to their thinking and character. They do this because they are getting frustrated and doing something is considered better than doing nothing. They change staff and managers. They churn product mix, vendors and even customers and markets. They try so many things but nothing seems to work. They chang...