I used to immediately ask, "What is the problem?"
That was it, then I was in a big trouble. Then a lot of my precious time would be consumed in listening to loads of moaning and whining.
Unfortunately, the reward for good work is more work. If you are good at solving issues, you are inundated with more issues to tackle.
So I became a magnet for problems and issues. Initially one gets excited about the ability to tackle issues, after sometime one begins to tire and then frustration sets in which turns into rage.
Frustration often leads to depression and that is unhelpful and rage is a kind of insanity and highly self destructive.
Many clients also often tell me, "You know the problem is ......... " or "You don't understand what the problem is."
They are probably right, I do not understand. The greater issue is, that they themselves also do not know or understand what the problem is.
So I calmly analysed the situation, and developed a simple but effective approach to problem solving. Simply put, that problem which cannot be defined, cannot be solved.
We first need to clarify, 'what is a problem?'